on hold for NINETY MINUTES AND COUNTING

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  • Updated 1 year ago
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I called the Koodo help centre over an hour-and-a-half ago, and I'm STILL on hold.

I'm trying to resolve a bill that I'm unable to pay online or through Self Serve. I have $30 in mystery charges this past month, and I only now just noticed the surcharge because I'm set up for PAC and just checked my credit card statement. Koodo is supposed to have cheap phone plans and I'm outraged to have to pay $100 for service!!

What's worse, is that I've always loved Koodo for their customer service, but I'm really losing faith in this phone company for keeping me on hold for going on TWO HOURS. My battery is going to die, and I've heard the same loop of songs at least 4 times now. 
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Erica

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  • ANGRY

Posted 1 year ago

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Robert, Mobile Master

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Hello Erica.

Haven't you been prompted with the call back option?

Also, did you know all the extra charges can be seen at p.3 of your bill? If you know that already and you want to dispute them, then I believe that you'll have no other way then wait until someone is available to speak with you.
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Allan, Mobile Master

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You can contact Koodo through Facebook or Twitter dm if you would rather. If you look at page 3 of your e-bill (like Robert mentioned above) you will see everything you were charged for. If you have any questions about the charges we can try to help explain them to you.
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Erica

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No, I was never prompted. 
And I have paperless billing, and can't see the charges. 
It's now been two hours that I've been on hold. 
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Robert, Mobile Master

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I don't know how would that work, but some friend disabled their FB profile while keeping their messenger account active @ www.messenger.com
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Ivan, Mobile Master

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Making an account is simple and free. Even if not on social media, I recommend keeping an account open for customer service issues. You never have to share anything nor log in except when you need assistance.
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Ivan, Mobile Master

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Making an account is simple and free. Even if not on social media, I recommend keeping an account open for customer service issues. You never have to share anything nor log in except when you need assistance.
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Allan, Mobile Master

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@titanium Twitter is just name, email and password. Very minimal effort and you can make a fake email or use a spam email like some people have.
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Allan, Mobile Master

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@titanium Twitter is just name, email and password. Very minimal effort and you can make a fake email or use a spam email like some people have.

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