On FB over an hour still no unlock code

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  • Updated 6 months ago
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Went on FB as instructed to get my phone unlocked. Filled out the authorization form, even listed every phone Ive had with koodo, my plan, account #, name, last 3 digits of my SIN and bupkis. 

Why not just post our code and instructions on our self serve? I dont enjoy having to make an FB account then get left hanging
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Tristan Gummow

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Posted 6 months ago

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Goran, Mobile Master

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It takes 2-4 hours on average to get a response and it'll be longer right now with the influx of unlock requests. Don't worry you'll get it.
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Timo Tuokkola, Mobile Master

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I contacted them via facebook Friday evening to get three phones unlocked. I heard back Sunday morning. Unless you have some pressing need to have your phones unlocked immediately, sit back and relax; they'll get to you as soon as they're able.
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Paul Deschamps, Mobile Master

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It took me 24 hours to get a response from FB the other day and this was before the Black Friday and Christmas rush so be patient wait times could take a bit.
It would be nice to be able to do on self serve however since phones all come unlocked now from Canadian carriers there's no point for Koodo to build it into self serve as it will be obsolete soon and a waste of money for the company and time for the Devs who need to build more important things into the website and self serve.
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Dennis, Mobile Master

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It depends on how they were hacked.  I bet social engineering to be the means
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Timo Tuokkola, Mobile Master

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Exactly. Anyone can crack any account within seconds if they can get the user to tell them the password.
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Dennis, Mobile Master

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It's probably very effective lol
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Jan Hope

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Hi to All,

I thought that people already have complained on this forum that Koodo is too secured. imagine if they make it even more secure what would happen then.

Since I migrated to Koodo I only called them twice and it was answered pretty fast. Maybe I was lucky. Second time it was when I unlocked one of my prepaid phones. In both cases I had a pretty good experience with agents.
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Jan Hope

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Hi to All,

I thought that people already have complained on this forum that Koodo is too secured. imagine if they make it even more secure what would happen then.

Since I migrated to Koodo I only called them twice and it was answered pretty fast. Maybe I was lucky. Second time it was when I unlocked one of my prepaid phones. In both cases I had a pretty good experience with agents.

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