On call for 2 hours then disconnected! I just want to unlock my phone this is crazy!

  • 2
  • Question
  • Updated 3 months ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

This is absolutely crazy. Koodo dropped the ball by offering a crazy good plan to only new customers and filling up the customer service lines with people complaining and trying to switch. If you are going to do something like this have the necessary staff to deal with the issue. All I want to do is unlock my phone but I can't get through. Why would a company do something so silly to drive people away? 
Photo of Victoria Cranston

Victoria Cranston

  • 80 Points 75 badge 2x thumb
  • Frustrated, angry

Posted 3 months ago

  • 2
Photo of Dinh

Dinh, Mobile Master

  • 24,044 Points 20k badge 2x thumb
You can send message to their facebook. They will get back to you late, but you don't have to wait on the phone.

Koodo has been offering free unlock since November, way ahead of other carriers. Honestly, you chose the worst day to call to unlock with the promotion. You can also try Telus chat line, they could also unlock Koodo phone.

This conversation is no longer open for comments or replies.