On call for 2 hours then disconnected! I just want to unlock my phone this is crazy!

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  • Updated 7 months ago
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This is absolutely crazy. Koodo dropped the ball by offering a crazy good plan to only new customers and filling up the customer service lines with people complaining and trying to switch. If you are going to do something like this have the necessary staff to deal with the issue. All I want to do is unlock my phone but I can't get through. Why would a company do something so silly to drive people away? 
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Victoria Cranston

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  • Frustrated, angry

Posted 7 months ago

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Dinh, Mobile Master

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You can send message to their facebook. They will get back to you late, but you don't have to wait on the phone.

Koodo has been offering free unlock since November, way ahead of other carriers. Honestly, you chose the worst day to call to unlock with the promotion. You can also try Telus chat line, they could also unlock Koodo phone.

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