old bills

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  • Question
  • Updated 5 years ago
  • Answered
Hello, How can I get bills from my old cellphone number?
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Maryam Talimi

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Posted 5 years ago

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HippieLongstocking

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Hello Maryam!
how long ago did you close the account? if your still within the 90 days you should still be able to acess your self serve account go to billing, view ebill and you can print off up to 18 months of your bills. :)
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Maryam Talimi

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Hello, actually the account goes back to 2008-2010... How about this case?
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HippieLongstocking

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you wont be able to get the bills at all unfortunately.
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Maryam Talimi

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Seriously?:( I need them for proof of residency
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HippieLongstocking

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yes. sorry for the bad news. but once the account has been cancelled because its $5 for a bill reprint theres no account to charge the charges to. and because the account is past the 90 days of being cancelled you can no longer access your self serve account to print the bills yourself.
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Maryam Talimi

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Is there anyway? Like there is no proof that I used Koodo for almost 3 years?
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Maryam Talimi

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Thank you for the info, but if its about paying, I can arrange to pay some other way... Is it better if I go to Koodo store? and pay there?
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Maryam Talimi

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hmm... Do you think of anyway to get a proof? I have my emails from Koodo...and ID and everything...
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HippieLongstocking

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from my own experience and from what i know, after an account has been cancelled there is no way to get bills or a service agreement becaue there is no information to be acessed.
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Maryam Talimi

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Okey, thank you very much for the info...
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Zaphod Beeblebrox

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Koodo cannot go back further than 18 months in the bills anyway. With that being said, that old account would not longer ba able to have bills printed off. You could call and speak to a supervisor and see if an exception can be made. I give no guarantees on that one
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Maryam Talimi

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Sure. Thank you for the info anyways
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Mayumi, Mobile Master

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Is it have to be Koodo bill? if you need the proof of residency you might need to use Income Tax assessments, report cards from school ....
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Ahmad

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Opening this and thinking to myself "what question could they possible have about the old bills (money) in regards to koodo?" . Silly me :P

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