Old Debt! How do I pay it off????

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Hi, when I moved to Canada 2 years ago I signed up for a Koodo phone plan and never paid for it because my foreign online banking account would not let me. The service got cut after 2 months. When I finally had my Canadian bank account I had forgotten about the phone plan and moved to another apartment (I dont receive my old mail). I would now like to pay off my debt and do not know how! Can anyone help? 
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Posted 3 years ago

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Best to call customer service. 1-866-995-6636  / 647-788-4337

to proceed in this phonecall i need my old koodo phone number. Which i do not remember.

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Robert, Mobile Master

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They can't retrace it by your name? Don't you have an old e-mail you got sent by Koodo that might have your account number?
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Mark Kokolsky

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Going based on what you said, the account was suspended due to non payment just over 20mths ago. So my guess is that it likely would have got sent to collections if it had been that long.

I cannot reach a CSR because the computer voice asks me to type in my phone number. I found out what my old phone number is now but apparently it is not valid anymore.

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Mayumi, Mobile Master

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Then try keep pressing 0 for every options to get a rep.
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Koodo might not accept payment because your debt, was more than likely sold to the collection agency and the collection agency, will have added its administration fee, plus interest.

But regardless, after you pay off your bill, it will be your responsibility, to ensure that it is removed from your credit score.

I'm only suggesting this to you, because you could be turned down for credit cards/mortgage down the road, even though you've paid it off.

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