Offer perks to EXISTING customers. ($100 prepaid bonus to new customers only?)

  • 24
  • Idea
  • Updated 5 years ago
  • Not Planned
I wish sometimes I would have waited a year to switch to Koodo... because if I had waited, I could have got the $100 bonus per-paid card. I was very disappointed. just because I'm an existing customer, if I get a new phone I can't have it? I'm already a loyal customer... I shouldn't have to be a new customer to be able to get cool new offers
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Amber Delisle

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Posted 5 years ago

  • 24
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Sherlock Holmes

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You're with Koodo because you enjoy the service they offer. Why would you need anything more?
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It sucks that at the specific time you signed up, it wasn't offered. However, Koodo has always offered these bonuses and when you were a new customer, you had the opportunity to take advantage of any offer that was available at that time. Just like I did and the next person. No offers when you signed up? Can't really blame Koodo for that
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Jonathan I, Mobile Master

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Mobile Shop was offering all customers upgrading their phone with Koodo a minimum $50 GC (some came with $100) a few months ago. New activations still had some GCs, but the focus was upgrading. We even had custom sweatshirts made for us that said "Your upgrade destination" and Telus/Koodo logos on the arms. I posted it here in the community and everything. Not many people paid attention to it. :(

I know you're prepaid and not postpaid but hey, there was something offered for existing customers which normally doesn't happen.
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Ivan, Mobile Master

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Offering special promos to attract new customers is a legit business practice in my opinion. That being said, never offering something like that to existing customers is a bad idea in my opinion. To me, this sends a message that once you're a customer, you're far less important than a potential customer.

Offering these special perks to existing customers every once in a while (no need to match every single promotion) would foster greater loyalty. Honestly, if I'm looking to upgrade and Koodo won't give me the promo because I already have an account then I'm very likely to shop around and go with whoever gives me the best deal. It's not like Virgin/Fido have drastically different plans/prices.
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You could open another line under your account if you really want the 100$ bonus gift.
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John Lee

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Smh x2
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Courtenay Watson

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I signed up when there was a $75 visa gc offer. I still haven't received it!?

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