offer to receive $200 bill credit with purchase of a new phone disappeared

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  • Updated 4 weeks ago
I received a "star" notification when I logged into Koodo Mobile's self-serve site last week. It told me I would get up to $200 back as credit towards my next bill if I upgraded to certain phones. I believe the offer was to expire March 31.

I was ready to take up the offer and upgrade to a Pixel 2 64gb and now the offer is gone and the phone is out of my cart. Can someone tell me what happened? The offer was not expiring yet.
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Erik

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Posted 1 month ago

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Ivan, Mobile Master

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Promotions can disappear at any time. Do you recall if the Pixel 2 was on the list of phones and if so, how much credit was offered (says "up to $200", indicating that not all of the phones get the same discount). Maybe an employee can look into your account to see if this was a personalized offer and what happened in your case.
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Erik

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$200 on tab large on the Pixel 2, in addition to discounts on the phone and the remainder on my tab. I understand offers can disappear but why indicate on the offer that is good until April 1 (I said March 31 in my original post but it was actually April 1. I just remembered that it was no rush and i could complete the transaction anytime this month).
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Mayumi, Mobile Master

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You have to switch your plan from one of Tab L plan if you use Tab L.
If the offer was to switch to Tab L to get deal, then it's not real deal IMO.

Take look Tab L plans. It's start from $79 for 1GB. You can get same 1 GB + Ulm min for $55. You might save up to $200, but you will pay more with plan on Tab L.


They have good deals on phones right now even on Tab M. You might not get extra discount, but I wouldn't take Tab L for it.
(Edited)
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Eric

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I saw this promotion on Tuesday as well... the promotion included a $150 credit on tab M. I was debating between the Pixel 2 and the S8, but with the stated April 1 expiry I thought I'd sleep on it and complete the order Wednesday. I woke up Wednesday and saw the offer had disappeared. I was out of the country until late this evening so haven't been able to call... I don't understand why the offer would have an explicitly stated expiry of April 1 only to vanish the next day.
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canucks4life

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They yanked it early see below RFD thread would suggest next time take a screenshot and escalate to a supervisor is necessary.

https://forums.redflagdeals.com/koodo-bill-credit-all-phones-200-150-125-large-medium-small-tab-onli...

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Dinh, Mobile Master

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In that thread, several guys with 4,5 lines using the loophole to take activation credit and phones?
Koodo properly had to pull it because of them.
@Eric and Erik: you should go there and blame them.
(Edited)
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Robert, Mobile Master

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Can't blame them if Koodo let a loophole there! Hope they will bring it back.
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Erik

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Are there any Koodo employees who want to try to answer this question?

I've also emailed Koodo twice in the past week and I've received no replies.
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Robert, Mobile Master

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What is there to answer? The promotion is not offered anymore. You should wait for it to come back. 
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Erik

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My issue isn't with an end of a promotion but a premature end of a promotion, after just a few days (I think), that was stated as ending April 1.
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Dinh, Mobile Master

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@Erik: it is gone and/or was a promotion error, that is likely the answer. 
(Edited)
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Erik

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Someone from Koodo finally replied to my email and extended the promotion for me (I believe, haven't tested it out). So they are resolving this promotion/retraction-of-promotion issue case-by-case, it seems.