Number out of service

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  • Updated 1 week ago
Hi,

I'm having the same problem as at https://community.koodomobile.com/koodo/topics/phone-not-in-service-5gjee9ydu3tfq and https://community.koodomobile.com/koodo/topics/says-out-of-service-when-someone-calls-me, and it was recommended that I create a new post. The issue is that sometimes when people call me, they receive a message indicating that the number is out of service.

Kivi
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Kivi Shapiro

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Posted 1 week ago

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Robert, Mobile Master

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I'll just add the other details from the post
It's happening to me too. Not "most of the times", but often enough to be a problem. Like other posters, I've been with Koodo for several years, and brought my number from another provider. Doesn't seem to be a billing problem; I have automatic payments and they're working fine.

Yesterday my dad tried to call me and got freaked out when he heard that my number was not in service. When he redialed the number an hour later we connected just fine.

Outgoing calls always work.
I really don't know what the problem could be. If you've tried the suggested troubleshoot problem from the other threads, I think you would need to call Koodo and see if it's something wrong from their end.
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Dennis, Mobile Master

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