Now I have no phone and i can`t shut my internet off because it died . Sometimes it resets itself. What should I do ?

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Phone won`t hold the charge, have been numerous times to Oshawa Center to have it looked at. They keep saying there is nothing wrong with it. Now I have no phone and i can`t shut my internet off because it died . Sometimes it resets itself. What should I do ?
Photo of mary anne turrell

mary anne turrell

  • 70 Points

Posted 2 years ago

  • 1
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 199,438 Points 100k badge 2x thumb
What phone do you have and what do you mean it won't hold a charge exactly how long does the oh one last on a charge?
If the phone is off then it's not using Internet so you don't have to worry about that or shutting your Internet connection off.
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,968 Points 100k badge 2x thumb
If you're worried that the phone will use Internet when you turn it back on then remove your sim card,
turn on your phone,
dismiss any warnings about not having a sim card,
turn on airplane mode,
turn on WiFi,
turn off your phone,
reinsert your sim,
turn your phone on again.
Turn your data off,
turn airplane mode off.
Photo of BobTheElectrician

BobTheElectrician

  • 61,736 Points 50k badge 2x thumb
If the phone has a removable battery, consider trying a replacement.
Photo of Anna

Anna

  • 6,126 Points 5k badge 2x thumb
Hey Mary Anne! If you are still within your first year, you can bring your device to any Koodo location and have it sent out to repair! I invite you to take a look at our warranty and repair policy here http://koo.do/Kwarranty :).

This conversation is no longer open for comments or replies.