Notifying customers of changes

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  • Idea
  • Updated 4 years ago
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Notify your customers before you change something that causes them to incur extra charges (like changing picture messages to require data now). Please and thank you.
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Yvonne

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Posted 4 years ago

  • 1
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Chris Petersens

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While I see where you are coming from this info is on their brochure their website etc.

Picture messaging is free with unlimetd messaging package but it does require data to be open. Once it's open though it's your apps that are chewing through data and costing moeny.
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Angelea Leaming

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Its easy enough to track your usage on the self serve app.
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Dennis, Mobile Master

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MMS always required data to be open. There was no change
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Boolanger

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I wonder what kind of black magic was need to make this requirement disappear on prepaid
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Chris Petersens

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Great point!!!!! I wonder it they use the same systems for billing their prepaid customers as all the rest. If not, that may explain the variance.
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Sumaya K.

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We use a different platform for our billing prepaid and postpaid customers which is why there's a difference.

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