Not recieving incoming calls

  • 1
  • Question
  • Updated 5 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: no longer relevant

I am not receiving any incoming calls to my BB cell phone. I called CAA because of a brake down with my car today. And I did not receive the return call from the tow truck operator when they called. So NO two truck showed up THAKS KOODO for nothing!!! The phone didn't ring or anything. It is all set up. I also want to disable voice mail and call forwarding but my BB does not give me the option. The BB website says this has to do with my service provider and I need to contact them on this matter.
Photo of rjhurd


  • 392 Points 250 badge 2x thumb
  • frustrated

Posted 5 years ago

  • 1
Photo of Cristina


  • 134 Points 100 badge 2x thumb
Im sorry to hear that! That must have been frustrating, you should call *611 on your koodo phone and speak with a customer service rep and they will be able to block your voicemail.

You can also inquire with them about the incoming calls and they can transfer you to tech support, or you can also try pulling out the battery of your phone, leaving it off for ten seconds and then rebooting your phone and that might resolve the problem to reset the data connection.
Photo of MykeC


  • 20,174 Points 20k badge 2x thumb
Hey Cristina, we can't block the voicemail. The best that Rjhurd can do is to disable the ability to leave voicemail but he will still need to have a greeting for it.

@Rjhurd: If you want to have call forwarding added on, you can do so through your Self Serve account. The add-on is $3/month and you won't be charged the additional airtime that would normally come with it without the add-on. I also recommend giving our Tech support a call so your incomng call issue can be fixed.

If you see a good answer, give it a star.

This conversation is no longer open for comments or replies.