not receiving picture messages

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  • Question
  • Updated 5 years ago
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my phone is sending picture texts, but not receiving them. my data is on. does anyone know why my phone isnt receiving picture messages? I even tried sending myself a picture message, and I never received it.
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Samantha Rentz

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Posted 5 years ago

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Steven

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Is the phone unlocked. It may have to do with you apn settings. Aswell did you try restarting your phone? That fixes most issues.
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Dennis, Mobile Master

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Pull out the battery and sim card and see if that fixes the issue
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Paul Deschamps, Mobile Master

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Theres a know internal issue right now with MMS thay they are working on.
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Dennis, Mobile Master

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Still? I thought this was fixed
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Paul Deschamps, Mobile Master

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Not that I know of but it very well may be, ill have to ask Timo
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Dennis, Mobile Master

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To the Bat phone!
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Samantha Rentz

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It's a brand new phone from koodo. Had it less than a month. I'll try restarting it. People I'm my contacts have been receiving my picture messages, including other koodo customers. So I don't think it's a koodo problem
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Samantha Rentz

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I'm trying. I've been on hold for almost an HOUR! this is awful
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Myke

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Koodo Tech has been very quiet today, barely any queues at all.
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Samantha Rentz

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Well I'm still currently in hold 43 minutes and counting...
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Myke

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What number did you call? What options did you press?
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Samantha Rentz

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Uhm. The 180099koodo or whatev. Pressed 1 a couple times. To tech support

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