not getting text messages after paying bill

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  • Updated 4 years ago
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Hi, im on a prepaid plan and my plan expired before I was able to pay it and while my phone was deactivated people sent me text messages and even after renewing my plan reactivating the phone , I still haven't received the messages. Is this normal or should I still get the messages
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Alecia Blackhall

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Posted 4 years ago

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Daniel Kim, Mobile Master

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try toggling airplane mode on and off and see if anything happens.
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Jonathan I, Mobile Master

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You could definitely try toggling Airplane mode and/or doing a battery (if applicable) and SIM pull to refresh your network but in most circumstances, sent but undelivered texts only stay on the server for a limited amount of time. If they never make it to your phone in time, they'll get lost in limbo.
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Alecia Blackhall

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Okay thanks, it was a week so it might not have got to my phone and is it the same if I send out a message when my phone is deactivated ?
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Hey Alecia!

Since you’re phone/plan was deactivated, you should not be able to send messages out.

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