not enough money in my account?

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  • Updated 4 years ago
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My plan is the basic $15 one and i have $15 on my balance, why am i getting a message saying i don't have enough money in my account for my update in 2 days??? I am out of town and unable to get a card to add funds right now, that was why i made sure there was $15 there.
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Carrie Lynn Brake

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Posted 4 years ago

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Rocky Balboa

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We don't have access to your account I'd suggest contacting Koodo 866-995-6636
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Sophia, Mobile Master

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Hi Carry, unfortunately this is a known glitch. As Rocky said the solution is to call Koodo, you can actually dial *611 from your phone (free and doesn't use your minutes).

I had it too once and after the Koodo rep sorted it, it never happened again :)
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Carrie Lynn Brake

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thanks Rocky and Sophia ... i actually didn't realize this was posting in the community, lol, i thought it was going to Koodo themselves ... i'm a first time complainer, lol ... :)
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Sophia, Mobile Master

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No problem!!! You can ask all the questions you want in here - just make sure you don't post any personal information - which luckily you didn't :)
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Carrie Lynn Brake

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thanks Sophia :)

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