Not a happy camper!

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  • Updated 4 years ago
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Why is it I am charged for data usage while sleeping or driving (long trip on hwy) when my data is turned off? I changed my plans because all of a sudden my bills were doubled and tripled lately. I always have my data turned off unless I check my email/facebook when not at home. I have looked into my data usage and it doesn't add up but every 3rd Saturday of the month a $5 charge goes on my account for data????
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Deana Callaghan

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Posted 4 years ago

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Daniel Kim, Mobile Master

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Well the $5 charge is for additional data for example you get 50mb of data on the $29 plan for an extra $5 so even those short checks on facebook could get you a 50mb bucket of data for $5 (if you're on the $29 plan). If you are a very minimal data user, you could consider going on prepaid. (which is awesome)
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Dennis, Mobile Master

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When you look at self serve, how much data is it saying you are using?

Are you sure the $5 charge on your ebill (downloaded from Self Serve on your computer) is for data overages? Maybe it's another charge like the Tab charge? Do you have a Tab M? If so there is a $5 tab charge

http://koodomobile.com/samplebill.pdf
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Deana Callaghan

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I have 400mb with my plan. double of what I used to have. I don't use my data any more than I did before when all of a sudden my data usage was going over (??) Now with my new increased plan - somehow I am going over again?? I went into a store and they couldn't figure out what was happening either and recommended I contact customer service - which costs me even more

i
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Daniel Kim, Mobile Master

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The only time CS charges you is when you get them to do something on selfserve that you could do on your own so in this case it's free to call CS as Sophia stated. As for data, it could maybe be background apps updating? If you have an android phone you could set it up to update apps on wifi only.
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Deana Callaghan

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forgive me, I was told that any contact to customer service unless done at the store level would be a charge to my account. I will be contacting CS.
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Chad Burr, Mobile Master

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Good Luck Deana
Let us know what happens.
(Edited)
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Sophia, Mobile Master

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Nah :) Koodo is very lenient in what they charge, I have even called them to change something that I SHOULD have done in self service, but the system had a hiccup at the time. I've never been charged. Hope you get your problem sorted!
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Daniel Kim, Mobile Master

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I agree that koodo is very forgiving :) Good luck from me as well Deana :)
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Deana Callaghan

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thanks for the input. As I said the store checked my phone and couldn't figure out where the data is being used. But then they also told me the radio uses data....I have only yesterday listened to the radio - without data on.....
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Deana Callaghan

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k- I watched it. showed it was android OS running mostly ?? and google services. I clicked on to restrict them from using my data but to run when in wifi area. ?? should that work?
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Dennis, Mobile Master

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How much data was being used by those apps? And for what period of time? If it is saying 200MB then yea restrict those. But if they are saying only 5 MB then it may be something else
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Deana Callaghan

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one was around 100mb. I have bought a new Q10 - I hate this Samsung. It freezes a lot - Perhaps I will have better luck with a bb. Thanks for the help!
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Dennis, Mobile Master

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100MB is a lot. Sounds like it was trying to update the OS. Im surprised the Koodo kiosk couldnt have found this

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