I had to order a new battery for my wife's phone as the old battery went dead. I used a Koodo kiosk in the shopping mall. They said they did not have a bettery on hand and would have to order it. They called me when the battery arrived and ask me to pick it up within ond day or they would give it to someone else. I told them my wife would pick it up. They said it had to be me as I am the one on the account. My wife has a cell phone on the account and yet she cannot conduct any business? How ridiculous!!! I like Koodo, but this stinks.