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We just returned from out of the country where we had added the $15 text messaging add-on and everything worked great (Samsung 2X) but now we're back in Canada and I get the 'Not registered on network' error message when I try to text. Is there a setting that I need to adjust? I am on a monthly plan and the add-on expires in 2 days. Any help would be appreciated.
Start with removing the battery and SIM card. If that doesn't help, it maybe the SIM card connection is somehow damaged. Another possibility is looking at your phones's network and manually force to koodo.
Sharing one experience that may not be relevant in tour situation.
When we travel in Manitoba, we receive this message outside of the Winnipeg region. Licensing issues with a monopoly issue in Manitoba. Hope they fix this soon.
First thing to try is powering down your device and removing the sim card and, if possible, the battery Wait a minute and then reinstall the sim and battery. Restart your device.
Check and be sure you're not in Airplane or Flight Mode.
Still not working?
Navigate to your settings and mobile network settings.
Be sure that:
Network Selection is set to Automatic
USE 2G Only or USE GSM ONLY isn't selected
Network type typically should be "GSM\WCDMA PREFERRED"
Still not working?
Change NETWORK SELECTION to Manual
The device will perform a scan which could take up to 2 minutes. You'll be presented with a list of available networks. Choose Koodo or Telus from this list.Note: Doing this disables international roaming. Should you ever want to roam in the future you'll need to change this setting back to automatic
If your device still isn't working, check and be sure your bill is paid up and then give Tech support a call. It's free.
You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337.
Hours of Operation
Monday - Friday: 10am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm