not recieving anyones text messages!

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  • Updated 3 years ago
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Im not recieving anyones text messages. Everyone ive texted is getting mine but im not getting their reply.
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Autumn

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Posted 3 years ago

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Chad Burr, Mobile Master

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Was the phone you had before this android an iPhone?
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Chad Burr, Mobile Master

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Try again to clear the cache and data for your messaging app.
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Autumn

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still unable to do that.
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Chad Burr, Mobile Master

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Do you have data turned on? Maybe someone sent you a picture message?
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Autumn

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they are not picture messages because i have contacted the people in other ways and they said they sent me a normal text message. it was working last night this is the first day its not working but i've also noticed i will get peoples text messages late lately.
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Chad Burr, Mobile Master

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I'd like to rule everything out before I tell you to call tech support. Turn your data on please if it is not already and see if your messaging app loads.
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BobTheElectrician

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Send yourself a test message. If it doesn't show up quickly on the phone, put it into airplane mode and then return it to normal.

You can try application manager=>Messaging and deleting the cache and the defaults (bottom right corner of the screen). Reboot the phone.

Your message will probably magically appear, along with any others in the backlog.

Many complaints about calls going to voicemail directly, delayed messages with Android 4.4 & Samsung. Not limited to Koodo.

http://community.koodomobile.com/kood...

http://community.koodomobile.com/kood...
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Chad Burr, Mobile Master

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We tried that Bob,
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BobTheElectrician

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I'm sure everything has been tried at least twice. Seems like only option may be a factory reset, which will trash all the downloaded apps and settings and maybe solve the problem temporarily.

Some people with this headache are on their third replacement phone.

I've seen the evil twin of this thread on just about every North American carrier's site, always dealing with Galaxy series & Kit Kat (4.4.2). Sometimes magically resolved, but usually not.
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Chad Burr, Mobile Master

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I would prefer you didn't trash the entire Galaxy line, but there it is. Tbh The Ace IIx is an entry level Android with many issues. I've had one myself and it was a mistake. Koodo should burn the stock of it that's left.

Preferably, Autumn should try downloading and using a third party messaging app like Chomp (my favorite) or GoSmsPro

If you still have a problem after that Autumn, you should call Koodo to see if tech support has any further suggestions before performing a factory reset. tech support calls are always free and they may suggest a factory reset anyway.

Please let us know Autumn, If they do have a solution for you or if one of the above apps solve your problem.
(Edited)
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BobTheElectrician

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Galaxy probably receives a lot of attention due to their market penetration. Samsung probably has no more % problem units than anyone else, but in the complaint department, there is no safety in numbers!
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Chad Burr, Mobile Master

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Okay

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