Not receiving UK bank One Time Pass-code texts

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  • Updated 2 years ago
I'm not receiving OTP (One time passcodes) from my UK bank to my Canadian Koodoo mobile number. I've checked with the bank, and they have confirmed they are being sent, but suggest that the phone service provider (Koodoo) may be blocking them as 'marketing texts'. I'm able to send and receive other texts (though admittedly, to and from Canadian mobile numbers). I have an iPhone 5s on a monthly plan - I've tried rebooting the phone and checked there's no numbers blocked on the phone. What can I do? Any help will be appreciated.
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John Concannon

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Posted 2 years ago

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Ivan, Mobile Master

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I'll see if an employee can look into this for you.