Not receiving texts

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  • Question
  • Updated 2 years ago
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I have a Samsung Galaxy 5 and I'm not receiving texts from pretty much everyone except my hubby. I have taken the battery and sim card out and put back in but it doesn't fix it. What's going on and how can I fix this? Is it an issue with koodo or my phone?
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Ahunt

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Posted 2 years ago

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Boolanger

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Is the Galaxy 5 new device? or is this a new issue on the device ? Did you have an iPhone prior to this ?
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Ahunt

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I got this phone last December. It's been working just fine until now. I previously owned an iPhone 4. So I'm guessing it's the phone.
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Robert, Mobile Master

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Ahunt

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Thanks I tried that and it said I wasn't registered as an iPhone so need to deactivate that. So back to square one :/
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Robert, Mobile Master

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What do you mean? You never used iMessage before so the phone number wasn't registered as an iPhone?
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Ahunt

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I tried the deactivate imessage and it said my number was not activated for imessage.
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Dennis, Mobile Master

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Try another Koodo sim in your phone and see if the same occurs
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Ahunt

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I don't own another koodo sim, I also don't have any friends who live near me with koodo. :/
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Dennis, Mobile Master

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Ok, try your Koodo sim on another koodo phone or that's unlocked
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Ahunt

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I don't have another koodo phone or unlocked phone either.
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Ranjan, Official Rep

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Hi Ahunt - sorry to hear about the trouble you're having with SMS. We can try to troubleshoot by checking your account and make sure there aren't any issues on the back-end, but in order to do so we'll need to verify your credentials and account details. If you can send us a private message through Facebook, we can further help you with this matter.
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Ahunt

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Messaging you now :)