Not receiving texts from one person

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  • Updated 2 years ago
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Friend has been sending me texts since Saturday and I have not received one of them.
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ashley

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  • annoyed. tried calling Koodo for help and was on hold for an hour and four minutes when average wait time was 25 minutes. would like some assistance.

Posted 2 years ago

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Chad Burr, Mobile Master

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Did that other person or you have or used to have an iPhone? I
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ashley

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My friend did a year ago but has Unlocked Moto X Play on Fido running 6.0.1
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Chad Burr, Mobile Master

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And have you not been able to get texts from him for the last year? And what device do you have?
(Edited)
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ashley

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No we have been texting right up until Friday. I'm using iPhone 5. Checked he is not blocked. No updates happened. Just woke up and no longer able to receive texts.
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Chad Burr, Mobile Master

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Restart your iPhone, the hard way ( power and home until it restarts) have your friend restart his Moto.

On your end , turn off IMessage for that conversation

If you still have an issue ask your friend to send you the message through an alternative text Messenger like Chomp or GoSMS Pro.

Let me know
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Anna

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Hey Ashley! Did Chad's suggestion help? :)

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