Not receiving text messages from one person when roaming

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  • Updated 9 months ago
When traveling in France with my Samsung s6 (this also happened with my s4) I can send and receive messages from everyone (both canadian and french numbers) but I can't receive messages from my fiancé. My fiancé uses a french number from Orange when he is there and he has also changed phones but the problem persists. I use the international data text and minutes plan when I am over there.
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Christine Kennedy

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Posted 9 months ago

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Robert, Mobile Master

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Hello Christine, 

What phone does he have? Also, when dealing a number from France to Canada, you need to dial differently then form CANada to France. 
00 + 1 + AREA + PHONE#
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Christine Kennedy

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He currently uses a Huawei P9. I do dial differently when I am over there. I can receive texts from other French numbers just not from his.