Not receiving phone calls from wind numbers only

  • 1
  • Question
  • Updated 2 years ago
  • Answered
  • (Edited)
This only happens with wind phones that I do not receive their phone calls but I can call them.. I've tried calling koodo and they said that their was no issue on their end. Ive checked my settings, my friend is definitely not blocked.
Photo of Shine Diamond

Shine Diamond

  • 102 Points 100 badge 2x thumb
  • frustrated

Posted 2 years ago

  • 1
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 199,584 Points 100k badge 2x thumb
Is it happening with a single wind customer or have your tried with multiple wind customers?
Photo of Shine Diamond

Shine Diamond

  • 102 Points 100 badge 2x thumb
He has two wind phones and I don't receive call from ethier of them but I can call him. He said mine goes to voicemail. Ive tried testing other provider's and even text apps to call myself and all works fine except for my friends 2 wind phones
Photo of Robert

Robert, Mobile Master

  • 103,878 Points 100k badge 2x thumb
I've got the same problem when calling a particular Fido phone. I don't know why it does this... Are they using a phone from another carrier outside of Canada maybe?
Photo of Shine Diamond

Shine Diamond

  • 102 Points 100 badge 2x thumb
No we live in Canada
Photo of Melissa

Melissa, Employee

  • 11,748 Points 10k badge 2x thumb
Hey Shine, sounds strange! No issues have been reported on our end. Are your friends having issues contacting other contacts or only you? 
Photo of Shine Diamond

Shine Diamond

  • 102 Points 100 badge 2x thumb
No just me.
Photo of Melissa

Melissa, Employee

  • 11,748 Points 10k badge 2x thumb
I went and gathered some info to help.  In most of these cases, it's because the contact was blocked on the receiving end (which would mean you blocked them).  Please double check in your Settings -> Phone -> Blocked and make sure that their numbers are not there. If they are, unblock them and restart your phone.  When it comes to issues with calling between two parties, in most cases it's the outgoing end that has an issue with the service since it's not routing the call properly.  I suggest having your friend contact WIND to let them know about the issue so that they can troubleshoot further. Hope this info helps!

This conversation is no longer open for comments or replies.