Not receiving or sending emails

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  • Question
  • Updated 3 years ago
  • Answered
Hello Koodo

I have not received not can I send emails from my phone today-March 4.
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Vikki Baylis

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Posted 3 years ago

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Dennis, Mobile Master

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Does it fail on wifi and cellular data?

Can you google on wifi or cellular data?
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Vikki Baylis

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Yes both
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Vikki Baylis

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Yes both
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Dennis, Mobile Master

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Then it's you email app or email account setting.

What email account is it and what app are you using? What phone do you have?
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Vikki Baylis

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I have a 3 month old motorola phone, it is a hotmail account
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Veronica

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Hello Vikki,

First thing, you need to turn off your phone, leave it like this for a minute or two, and then turn it back on. 

If this is not working, then my recommendation would be to remove the email account and put it back. This will reset it and it should work.

Keep us posted!
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Vikki Baylis

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Thanks, reloaded email account, its working

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