Not receiving international text messages from one number

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  • Updated 3 years ago
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Hi all,

I was able to text and receive messages from someone regularly from Australia until just a few hours ago, I stopped receiving them. I am able to text the other person and they are able to receive my messages. However, when they respond to me, I do not receive anything. I have restarted my phone, reset all my settings, taken out my SIM card and tried a different phone, and I am still unable to receive the international texts. I am still receiving local texts though. Any advice would be appreciated. Thank you.
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Carmen Chan

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Posted 3 years ago

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Hi Carmen, if you still can't receive text messages from your friend, give us a call at *611 from your cell or 1-866-995-6636 from another phone, option #6. We'll need the phone number of your friend and the name of his/her provider. Thank you!

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Ivan, Mobile Master

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Also have your friend look into it as the issue may be from his side.

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