Not Receiving Code Verification

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  • Updated 2 months ago
Hi people, so as I switched to Koodo from PM yesterday, everything worked fine. Port process was super quick but there is a huge problem. Two services (Facebook & Instagram) are not sending me my security codes via text messages. The voice call option on Facebook worked but Instagram can only send codes via SMS. Please help.

Other services work fine when sending verification codes via SMS such as Google, Microsoft, and Twitter.

Is there anything Koodo can do? Is it too early since my phone was ported? Maybe Instagram and Facebook still think I’m with PM even though it generally says “Telus” in the account.

Thank you.
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MoFromTo2018

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Posted 2 months ago

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Dinh, Mobile Master

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hi MoFromTo2018,
I would try to reset the network settings of the iPhone (General --> reset --> Reset network settings) and restart the phone also.

As Koodo and PM are on the same network, I expect everything would be smooth soon for you.
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Dinh, Mobile Master

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Yes, it is odd. When did you port the number? I would wait for 24 hours and see if the problem corrects itself. If not, you might have to contact Koodo directly to ask them to check on their end.
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MoFromTo2018

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I ported my number which was on Sunday at around 1:00 PM EDT.
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Dinh, Mobile Master

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I would suggest you also ask facebook and see if there were problems on their side. Sometimes their sms service had issues.

With Koodo, I would wait till noon tomorrow, restart the phone and see if the problem was still there. As sms worked with Google, MS, and Twitter, the problem might not be from Koodo. But if you couldn't figure it out, then you could ask them to confirm on their end (call/send message to Koodo facebook)
(Edited)
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MoFromTo2018

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Interesting point: “If you recently moved your mobile phone number from a different mobile service provider, you may not be able to receive the confirmation code.”

Source: https://m.facebook.com/help/163155247...
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Robert, Mobile Master

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Thanks for letting us know! 
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MoFromTo2018

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Update: 2FA finally started working for me today. I was able to sign up again for 2FA on Instagram and I finally started receiving text messages from Facebook for my security codes.

The new number which looks similar is: “327-65” instead of their well known “326-65”.

Thanks everyone!