not receiving all text messages

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  • Updated 4 months ago
I have a Samsung Galaxy A5 . for many months now, I can not receive all my incoming texts. People do receive mine but I miss a lot. It is very random. I miss texts from both Iphones and android phones and there seems to be no pattern to it. I will receive everything from somebody for weeks, then all of a sudden, they are not coming through. the people sending the texts all have different providers including Koodo, Telus and Rogers. I have put a new SIM card in and it has made no difference
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Rick Hagen

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Posted 11 months ago

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Cory

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Have you tried a network reset via your settings? If not, then I would back everything up and try a factory reset.
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Rick Hagen

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I had been in touch with technical support several months ago and pretty sure we did the network reset.  It did not solve the problem.  They didn't suggest a factory reset but I guess that might be my next step
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Mike

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Did you ever find a solution? I had this problem start happening on an old phone of mine, I just assumed it was my phone because it was old. Recently got a brand new phone and I'm still having the same issues.
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Rick Hagen

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I ended up getting a new phone still a galaxy5. Just the 2017 and so far so good. No texting issues
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cjhadley

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same boat never had this issue with any other provider