Not received a bill yet for Home Phone

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  • Question
  • Updated 10 months ago
  • Answered
My phone was activated on the 16th August and works fine yet I have received no bill yet. I cant work how to log in since the only option is prepaid or postpaid. No option for the home phone. How the heck do I pay the bill ?
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Philip Street

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Posted 10 months ago

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Goran, Mobile Master

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Use postpaid for the home phone.
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Bernard, Official Rep

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@Philip, you haven't yet registered your account for online. Remember that we are an e.bill only service, so all information re your account is at koodomobile.com.
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Philip Street

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It wont let me register. Says email is linked to another account. I did have a post paid plan and cancelled it to pre paid last week. What ever new email I try to register with gives me the same result.
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Bernard, Official Rep

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Ahhh... I see, yes it looks like those old email addresses ara causing a hiccup. Pls send us a private message on Facebook and we will help you reset the account. 
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Mayumi, Mobile Master

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What email address did you use when you open a line for home phone?
If you already tried a few different email, then you should contact Koodo to reset your email/self serve account info.
Send them a message(include this post) through Facebook 
https://www.facebook.com/Koodo