Not on a data plan, with "mobile data" on phone set to off, but was still charged for using data

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I have a Samsung Galaxy S4 and I'm currently on the basic phone plan with just talk and text with no data (Canada). I have the mobile data setting on my phone settings set to off, however I was charged for a data usage over a period of four days in my last billing cycle. I did receive a notifications on my phone that said something to the extent of "enable mobile network/connection", to which I always hit cancel. I'm unsure why this notification came up in the first place, but I'm assuming this had something to do with the charges.

I'm very disappointed that I received these data charges when I try to take measures to ensure I'm not charged. If it was a service I intended to use, then I would be happy to pay for it, however I have never attempted to activate data on my phone.On a side note, I didn't realize that I could be charged for data on the plan I'm on since there is no data allowed.

If someone would be able to remedy this issue, it would be appreciated!
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Posted 2 years ago

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Robert, Mobile Master

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Hell Brendan.

Did you consider adding the data block feature? Like that you won't ever use data by mistake again?
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I wasn't aware there was such a feature. Is that something I'd have to contact Koodo for directly?
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Bernard, Official Rep

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Hi Brenda, the feature is $2 a month to block data at the network level and it will guarantee no surprises. You can add it yourself online by logging into your account. If you'd like us to add it to your account there is ten dollar service fee for the transaction. No service fee online.
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Hi Bernard. I wouldn't I'd be interested in paying $2 a month to block data, since this is the first time I've had this type of issue in the almost 2.5 years I've been with Koodo; I guess the cost doesn't exactly outweigh the benefit the feature would bring.

Is there anything you folks can do about the data charge though? This is certainly an irregular occurrence with regard to my account. I'm not sure if the cause is my phone or Koodo, but I certainly did not attempt to activate data on my phone.
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Melissa, Employee

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Hey Brendan! If you would like to discuss further about your account please send us a private message via Twitter of Facebook where will be will able to authenticate your account and see what happened. You can also copy/paste the link of this conversation with your message. Thank you! 
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I certainly will! Thank you, Melissa.
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Random question -- would the current "talk & text" plan have an integrated data block? Since all other plans have "shock-free data", it makes logical sense the same would hold true for plans with no data at all
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Mayumi, Mobile Master

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Talk &Text plan includes "pay per use data" feature.
So, you can still access to data when you needed.