Not in service? Yet paid in full and on time.

  • 1
  • Question
  • Updated 4 years ago
  • Answered
The number you have reached is not in service.
My bills are paid up and there is nothing owing, I haven't used my phone for a while but I still get the above message when calling it. What's that all about and how can I fix it?
Photo of Tony SOUSA

Tony SOUSA

  • 90 Points 75 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,968 Points 100k badge 2x thumb
Are you able to place a call?
Photo of Tony SOUSA

Tony SOUSA

  • 90 Points 75 badge 2x thumb
yes, I can call out but not receive calls. Tnx
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,968 Points 100k badge 2x thumb
This is going to sound silly but can you call one of your friends and ask them what number comes up on thier caller id, its possible (since you've not used it in a while) that you may be giving out the wrong number. It does happen since we rarely call ourselves.

If that's not the case we can still try and troubleshoot together.
(Edited)
Photo of Tony SOUSA

Tony SOUSA

  • 90 Points 75 badge 2x thumb
Ah yes, tried that, made sure the number is correct. Guess I will have to talk to Koodo because we keep trying over and over and still get the same message. Thanks for all you help though, don't give up, I know I won't rest till I get it solved. Thanks.

This conversation is no longer open for comments or replies.