I am very disappointed in the Koodo Customer Service. I have tried multiple attempts to reach Koodo to assist me in a simple matter of changing my phone number. I've tried to do it myself online and in-store, but neither has worked and I was referred to their Customer Service. I have now been waiting two hours just trying to connect to someone and I had the same problem yesterday when I was waiting again another two hours. I am deeply disappointed in Koodo's service and seriously considering changing my service provider!