Not getting text message

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  • Question
  • Updated 6 months ago
I have an iPhone 6
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Jayme D Mentzelopoulos

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  • I am not getting text messages when my phone is off. When it is charged and I turn it back on my phone dings to alert me I have text messages and I can see them on the lock screen but when I go to open them they aren’t there! Please help!

Posted 6 months ago

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Paul Deschamps, Mobile Master

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The message is being delivered so it's not something on Koodo's end, have you recently changed any settings or updated the phone recently?
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Dinh, Mobile Master

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@Jayme:
When you turned off your phone, the message wasn't delivered because the phone didn't connect to the network.

Regarding the message: could you double check if it was a SMS and not messages from other app like Whatsapp, viber...? These days, their notifications are similar. As Paul suggested, it properly wasn't Koodo end but your phone setttings.

If you live close by to an Apple store, I would suggest you visit them to ask them checking on the iPhone software
(Edited)
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David, Mobile Master

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Press on the screen notification, then unlock your phone in the usual manner, and the message app should open.
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Robert, Mobile Master

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When your phone is off? Are you talking about the screen or the whole phone that is complete turned off?
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David, Mobile Master

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iPhones turn on when plugged in to charge, unless completely drained, in which case they turn on when the charge reaches 1 or 2 %. So I'm a bit confused by the comment as well.......