Not getting notification of voicemail

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  • Updated 4 years ago
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I suddenly am not getting the icon that notifies me when I have a voice mail. Looks like a tiny cassette tape. Any ideas of why? I have a Samsung Galaxy S II and a regular Koodo plan.
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Jodine Perkins

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Posted 4 years ago

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Sheila

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Try rebooting the phone to resolve the missing voicemail icon
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Robert, Mobile Master

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Did you already get them? You need to have data enabled for this option I believe!
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Jodine Perkins

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I have had the services with this phone for 2 years, and I got them until about a week ago. Nothing that I know have has changed.
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Robert, Mobile Master

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What phone do you have?
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Jodine Perkins

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Samsung Galaxy S II
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Tayeb A, Employee

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Hey Jodine, I suggest to press the power button for 30 seconds to shutdown your Samsung Galaxy S II and make sure that you hold the power button until your phone reboots. Try to leave a message to your own number to check if you receive a notifications.

If you still need help, please call 1-866-995-6636 free of charge from a landline and select option 6 to Reach our Technical Support.

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A Representative will guide you through the troubleshooting steps.

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