Not getting bonus data

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  • Question
  • Updated 7 months ago
Need help with bonus data I am not getting
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Jill Tulk

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  • frustrated

Posted 7 months ago

  • 1
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Allan, Mobile Master

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Is it the extra 2GB?
It's only available on certain plans and for new or renewing customers.
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Jill Tulk

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I renewed and upgraded my phone.
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Allan, Mobile Master

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When you were in the checkout for the new phone there should be been an option to add the add-on for the extra data.
When did you upgrade your phone and what plan did you get?
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Jill Tulk

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I upgraded on Nov. 23rd and got the new phone and SIM sent to me. 
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Jill Tulk

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55 dollar plan. Paid off my tab and went to the iphone 6s. I was paying for 2 gb of data prior to that
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Allan, Mobile Master

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I can't remember the deals that far back. If you have a $55 or more plan than you would've qualified at the time for the 2GB add-on.
If I remember correctly though on the 23rd there was a promo for 500MB extra on the $45 plan and on the 27th the promo for 2GB came along.
Either way you'll have to contact Koodo and see if they can help you out. I'd suggest a message via Facebook.
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Jill Tulk

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I had 2 gbs before I upgraded and now am being charged for everything over 1 gb..but cannot get through to talk to anyone