not able to refer

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  • Question
  • Updated 3 years ago
  • Answered
Not able to refer to my friend. Getting below exception even though i entered valid verification code

Exception:  Identifier Already Exists


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Hazarath Reddy

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Posted 3 years ago

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Ahmad

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Have they already signed up for Koodo? You have to refer them before they activate a Koodo line/account
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Hazarath Reddy

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While entering verification code itself i am getting exception. Still i didn't enter my friend details. Moreover i didn't activated his new koodo connection as well.
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Melissa, Employee

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Hi Hazarath!  Have you referred someone to Koodo in the past? The error message that you are getting may be due the fact that your number has already been used under a different e-mail.  Keep us posted :) 
(Edited)
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Hannah Robinson

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I'm having this problem as well. I was previously referred by someone, and I'm using that same log in information, but still getting the "Exception: Identifier Already Exists" error every time I enter the verification code, select only referring to people I have a personal relationship with, and trying to hit "Go". What am I doing wrong?

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