Not able to create profile online for prepaid

  • 1
  • Question
  • Updated 2 years ago
  • Answered
I have a ticket that is not resolved.  Originally started this on August 11th.  I am not able to create an online profile to check the account balance for prepaid.  The last 'solution' was for Koodo to wipe the profile clean, and give me an assigned pin number.  I said 'So I should be able to login without issues'.  Yes was the answer.  The answer is no.  I've tried Facebook back in August for a resolution and email since then.  It still hasn't been resolved.   

What is necessary to fix this?
Photo of Kari Forrest

Kari Forrest

  • 360 Points 250 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Tayeb A

Tayeb A, Employee

  • 17,720 Points 10k badge 2x thumb
Hey Kari,

Since we cannot access your account on this forum. I invite you to give us a call, as a live discussion with an agent may
be the best way to handle the nature of this situation and clarify any
misunderstandings. A representative will be able to access your account and check the status of the ticket that has been opened.

If the issue has not been resolved after that, please email us via this link: and select "Social Media" (you can just add the link of this conversation and we'll take it from there).

We look forward to assisting you!