Not able to change to $25 plan.

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  • Updated 2 years ago
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So today I was trying to downgrade my Koodo plan from the $60 2GB plan to the $25 talk and text only plan but when I went through the self serve it was missing. I was wondering if anyone else was having this problem because I don't want to have to pay Koodo $10 just to downgrade my plan.

Thanks,
Ryan 
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Ryan Smith

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Posted 2 years ago

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Dennis, Mobile Master

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If you cant do it yourself on self serve, there is no $10 fee.

Just let them know you dont see it on self serve
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Ryan Smith

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I will give it a try. Thanks for the reply.
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Ryan Smith

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They changed my plan and they did confirm that I would not be changed for the change. Thank you for the help. 
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Mayumi, Mobile Master

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Just a note. This $25 plan is NOT Canada wide.
Your 100 minutes are local calls only. If you make long distance calls, then there will be long distance charges.( $0.5/min)