Not Able to Add Talk Booster

  • 1
  • Question
  • Updated 7 months ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 611 mention / SS outage

I topped up my account and followed all of the procedures to add the Booster.  The purchase will not complete and I get this message: ValidateAndUpdateOptions/Provisioning_14.  Please help.
Photo of Dan

Dan

  • 92 Points 75 badge 2x thumb

Posted 7 months ago

  • 1
Photo of Allan

Allan, Mobile Master

  • 57,086 Points 50k badge 2x thumb
The prepaid team Is looking into this.
In the meantime, some customers have found success by adding boosters through calling 611.
Photo of Dan

Dan

  • 92 Points 75 badge 2x thumb
I have seen that a number of people have experienced the same problem.  Hopefully the team can solve the problem.  I will try 611 but Wendy says below that she is having problems there too.
Photo of WendyE

WendyE

  • 60 Points
I am also getting this error.  i also cant get through on *611 because the network keeps dropping
Photo of Scotty B Good

Scotty B Good

  • 186 Points 100 badge 2x thumb
Hello Dan,
  
Man, you're not alone!  I, too get frustrated with  cell-phone related issues similar to yours.  The good news is cell-phone technology is developing exceptionally well.  If you, Dan, like I am are looking for a problem-free cellular device, my advice is to invest in the IphoneX which will be available for purchase as of tomorrow, Friday, October 27th, 2017.  I am going to stick with Koodoo/Telus as my provider because their business is solely Cell-Phones.
Photo of Dennis

Dennis, Mobile Master

  • 187,758 Points 100k badge 2x thumb
What?
Photo of Debbie Ion

Debbie Ion

  • 142 Points 100 badge 2x thumb
i as well cant add talk booster and 611 i cant remember my code how do i reset that
Photo of Sophia

Sophia, Mobile Master

  • 141,558 Points 100k badge 2x thumb
You can reset your pincode in self service Debbie, let's hope that still works eh! https://prepaidselfserve.koodomobile.com/
Photo of Dan

Dan

  • 92 Points 75 badge 2x thumb
I was able to add the Booster through *611.  It appears that Koodo does not want us to use the website any more.
Photo of Ranjan

Ranjan, Official Rep

  • 28,768 Points 20k badge 2x thumb
Not the case Dan. The reported issue's being actively investigated. We'll provide an update once we have one, but glad to hear there's an alternate solution for now. Thanks!

This conversation is no longer open for comments or replies.