Non-koodo customer recieving koodo emails re: bill payments

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  • Updated 4 years ago
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A koodo customer has entered in my email address as their contact address. I receive emails when they make a payment or change their service. I tried contacting koodo, and they told me that I need to log into self serve to change the email address, but I am not a koodo customer and it is not my account. The only information I get in the email is:
Account #: ****143
Reference #: 33840622
Phone #: *** - *** - 9615

I am so tired of these emails. Any suggestions?
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Sara

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Posted 4 years ago

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Myke

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Other than calling the number and letting them know about this, there isn't much Koodo can do.
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Zaphod Beeblebrox

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Only thing I can suggest is to call Koodo and escalate. I know they can't give details on the account but the support team might be able to deal with that problem you are having.
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Sara

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I don't want any account details. I just want them to stop emailing me.
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Myke

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If you send an email through "Contact Us" With the information, they may be able to do something.
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Chris Petersens

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Do the emails include the full number for that customer? Just call them and tell them what's going on. I'm sure they will be thankful.

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