Nokia Lumia 620 no data connection

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Hi I just bought a Nokia Lumia 620. The phone is working well and shows up on my account. The only issue I am having is my data isn't working even though it is turned on.
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Eric Hartke

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Posted 4 years ago

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tummysink

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Did you have a smartphone before with data? It's possible you could have a data block on your account. I would suggest checking that in self serve under features. If not, try pulling the battery and rebooting the phone.
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Eric Hartke

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Yes I have data as a part of my service and I was using it today on my other phone before I switched phones. Thanks for the reply.
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Jorden, Mobile Master

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Where did you get the phone from? Have you changed the APN settings?
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Ivan, Mobile Master

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Here's my guide for non-Koodo devices:

http://mobilemasters.koodomobile.com/...

And a post about Lumia devices specifically:

http://community.koodomobile.com/kood...
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Eric Hartke

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I got the phone from amazon. I believe it was setup for Telus thank you for the links I will check them out I also plan on calling tech support.
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Ivan, Mobile Master

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Let us know if you need any more help.
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Kent

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Download "access point" from the Windows Phone Store then goto Settings->access point and select koodo.

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