No zigzag icon anymore

  • 1
  • Question
  • Updated 5 years ago
  • Answered
My wife and I have the same LG Android and I can connect to my wi-fi and go to the internet and e-mails, but she cannot. The zig zag icon shows up on mine to indicate that I have a wi-fi connection, but hers doesn't and she gets a continuously circling arrow that never connects.

In the beginning she did get the connection. What does she do to get a connection? On the settings page it says she is connected to our wi-fi modem, but can't hook up to anything. It goes to the google page and never progresses past the circling arrow behind the address.
Photo of Richard Roberts

Richard Roberts

  • 70 Points

Posted 5 years ago

  • 1
Photo of Sophia

Sophia, Mobile Master

  • 143,114 Points 100k badge 2x thumb
Hi Richard,

This might be a longshot... but I had the same issue once and it turned out the router had maxed out on its connections... it had nothing to do with the phone. Try resetting both the router (just switch it off for a few minutes) and do the same with her phone. It might resolve the problem, if not, let us know :D
Photo of MatB


  • 32,478 Points 20k badge 2x thumb
Powercycle phone, reset wi-fi connection by dialing *#*#526#*#* to reset wi-fi. it it works on LG Android, turn off/on router again

This conversation is no longer open for comments or replies.