no tech support available....

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  • Updated 2 years ago
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WTF as if you cant get tech support after certain hours because they are closed. My phone wont recive or make any calls. Everyhing else works fine... any suggestions???
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Kimberly Kuehn

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Posted 5 years ago

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Timo Tuokkola, Mobile Master

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Which phone is it?
what is happening when people try to call?
what happens when you try to call out?
where are you located?
did the service just go down or has it been down for some time?
any messages on the screen of the phone?
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Kimberly Kuehn

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samsung galaxy ace 2x
it goes to voicemail
it says dialling and then beeps and goes blank
manitoba
its the first call i tried to make so im not sure
no messages.
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Timo Tuokkola, Mobile Master

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open the settings menu
tap more settings
make sure flight mode is off
tap mobile networks
make sure network mode is set to gsm/wcdma (auto mode)
tap network operators
tap search networks, make sure the phone sees Koodo's network
if it does, tap koodo
If it either won't search or won't connect, pull the battery and the sim card, wait 30 seconds, then put both back in and power on the phone.
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Sandy

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Thank you so much this helped me with my situation too!! =)
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Sandy

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Our network was down too... must have tried at the exact time when it came up ... lol... but I learned something new thank you
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MykeC

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Hey Kimberly, you can always refer to our hours of operation to see when we are open as we don't provide 24 hour Technical Support. Our Get Satisfaction community is great at helping out when you can't get to us (as shown by Timo).

If Timo's suggestions didn't work, give us a call from another line. 1-866-995-6636 Option 6. Today we are open from 10 am - 9 pm your local time.

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