no sim

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  • Question
  • Updated 4 years ago
  • Answered
I just topped up and activated prepaid koodoo account with imei and sim card and went thru good but when turning on phone says no sim,???
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Kaylin Lee

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Posted 4 years ago

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Paul Deschamps, Mobile Master

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It can take about 15 minutes to an hour for SIM to actually become active.
Also make sure your SIM Card is in the phone properly (just take it and the battery out then pop them back in incase it didn't seat properly when you initially put it in)
Also make sure the phones not set to 2g or GSM Only in the network settings.
Also make sure airplay mode isn't on.
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Kaylin Lee

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I did all that.Tech guy said to buy new sim...
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Kaylin Lee

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the sim card was accepted with imei on koodoo activation website.
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KaneSlavik

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If the phone is not recognizing the sim, then the issue is with the phone, or the sim card isn't inserted correctly.

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