No Service on prepaid card

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  • Updated 5 years ago
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Hi!
I am having a similar problem with my recently purchased and activated prepaid sim card. Since I am using my own phone, I even took it with me when making the purchase. The employee at the kiosk checked online and assured me that the sim should work fine with my handset. Its been a few hours and still the 'No Service' message shows up even when I restart it. Please help!
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Ayushi Pitchika

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Posted 5 years ago

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Paul Deschamps, Mobile Master

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What kind of phone is it?
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Dennis, Mobile Master

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Was your phone unlocked?
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Ayushi Pitchika

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Its an iphone 3gs 2011 model. and yes it was bought factory unlocked. The seller even checked my phone's IMEI number on a koodo website to confirm that the sim would in fact be compatible with my phone! And now I'm stuck with no service.
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Dennis, Mobile Master

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You need to update your carrier settings via itunes.

Here's how:
http://koodomobile.com/en/on/switch2k...
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Ayushi Pitchika

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Hi! So I did folllow the steps and update my network settings. Now although it says the carrier is Koodo 14.1 under General>About, it still says 'Not Available for the network and 'No Service' in the top left hand corner. I don't feel very happy about this=(
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Dennis, Mobile Master

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Did you make sure you have your 3G on?

Koodo runs on 3G and 4G and does Not have a 2G network
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Ayushi Pitchika

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Yup its finally working! Hallejah!! I just switched on the 3G and it worked like a charm=) Can't tell you how much I appreciate your help! Seriously you ROCK!!
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Dennis, Mobile Master

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YAY! Glad it's working Ayushi :)

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