No service

  • 1
  • Question
  • Updated 4 years ago
  • Answered
My phone says I don't have any service and has been like that for two days. Even in places where I should have service. What is its issue?
Photo of Birgitte Neilson

Birgitte Neilson

  • 90 Points 75 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Al Robidoux

Al Robidoux

  • 1,262 Points 1k badge 2x thumb
Have you tried to pull the battery from your phone and then try to put it back in and try it? Normally that fixes any issues like that. Also make sure that your phone is showing 3G enabled in your settings app.
Photo of Birgitte Neilson

Birgitte Neilson

  • 90 Points 75 badge 2x thumb
I tried that, even tried taking the sim card out. It a Samsung Galaxy Ace, don't have 3G.
Photo of Daniel Kim

Daniel Kim, Mobile Master

  • 34,736 Points 20k badge 2x thumb
No 3g? The ace is still an HSPA phone so go to settings>Network setting options> select preferred network> make sure you have wcdma (3g) selected :)
Photo of Daniel Kim

Daniel Kim, Mobile Master

  • 34,736 Points 20k badge 2x thumb
If what Al says doesn't work, it could also be a damaged sim card or sim card reader. In which case you can purchase a new sim for $10 :)
Photo of Al Robidoux

Al Robidoux

  • 1,262 Points 1k badge 2x thumb
Maybe try doing a master reset. You will have to redownload all of your apps, and will lose all your pictures and songs so I would back those up to your computer first. Hope that will work for you and just let us know if it doesn't.
Photo of Birgitte Neilson

Birgitte Neilson

  • 90 Points 75 badge 2x thumb
Thanks, how do I reset it?
Photo of Daniel Kim

Daniel Kim, Mobile Master

  • 34,736 Points 20k badge 2x thumb
this link will show you how to factory reset http://www.cnet.com/how-to/how-to-do-... Make sure to backup your info by syncing to your gmail or another method.
Photo of rikkster

rikkster, Mobile Master

  • 67,000 Points 50k badge 2x thumb
If you haven't been able to get the the Ace to factory reset, you can reset the device using the Android System Recovery. The video has no sound, the instructions are in the description section of the video. Link below.

https://www.youtube.com/watch?v=AAgdsy...

This conversation is no longer open for comments or replies.