No service

  • 1
  • Question
  • Updated 5 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

Hello, I have an iPhone 5 and I haven't had service since yesterday.
Photo of Winnie Zhang

Winnie Zhang

  • 80 Points 75 badge 2x thumb

Posted 5 years ago

  • 1
Photo of Get it solved !

Get it solved !

  • 4,044 Points 4k badge 2x thumb
Did you turn the phone off and then on ?
if so switch it to aireplane mode for 10 sec and the switch it off.
Photo of Winnie Zhang

Winnie Zhang

  • 80 Points 75 badge 2x thumb
I tried already but it doesn't work
Photo of MatB

MatB

  • 32,458 Points 20k badge 2x thumb
Pull sim out for 1 minute, turn 3G on, check area coverage.
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 139,982 Points 100k badge 2x thumb
It's an iphone 5, it doesn't have an option to disable 3g.
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 139,982 Points 100k badge 2x thumb
You can also try turning the power off and restarting the phone. If it still doesn't connect go to settings->general->reset anc choose reset network settings. This will clear any saved wifi passwords but will leave all other settings and data untouched. This will usually get the phone to reconnect if nothing else will. Failing that, call tech support from another line at 1-866-995-6636, option 6.
Photo of Dennis

Dennis, Mobile Master

  • 187,290 Points 100k badge 2x thumb
You can also try a soft reset.
Press and hold power & the home button at the same time until you see the spinning circle

This conversation is no longer open for comments or replies.