no service?

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  • Question
  • Updated 5 years ago
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I live in amherstburg ontario and my whole family is with koodo and no one has service. wondering why because we dont have a home phone so all we have are our koodo phones
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Emily Blahovich

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Posted 5 years ago

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Austin James

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Also in Amherstburg! No Service for me either!
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Austin James

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My service is back.
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Emily Blahovich

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out again wondering why???
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Timo Tuokkola, Mobile Master

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Outage just posted in south and western Ontario. Network Engineers are aware of the issue, and are working to resolve it as we speak.
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Timo Tuokkola, Mobile Master

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Outage should be resolved now.
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Maureen MacKay

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Out in Mississauga - any ideas?
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Timo Tuokkola, Mobile Master

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no outages posted. what phone do you have?
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Maureen MacKay

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Nexus S
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Timo Tuokkola, Mobile Master

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Assuming you're running Jelly Bean, tap settings->more settings, make sure flight mode is not checked, then tap mobile networks and verify that the network mode is set to auto and that use only 2G networks, if available, is not checked. then tap on network operators and tap search networks. When it displays which networks are available, choose koodo.
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Maureen MacKay

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Thanks, get to search networks and tap, flash of the circle then back to Search networks, nothing happens
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Timo Tuokkola, Mobile Master

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if the other settings are correct, pull the battery and sim card, wait for 30 seconds, then put them back and restart the phone. If it still doesn't work, call tech support at 1-866-995-6636, option 6.
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Maureen MacKay

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Thank-you for your help.

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