No return text from another KOODO account

  • 1
  • Question
  • Updated 5 years ago
  • Answered
I switched from Virgin mobile to KOODO last year. When I send a text to a friend who also has KOODO the text has Vmobile at the end. As a result when he texts back I do not receive the text. We have had no sucess at fixing this and it only occurs on his phone.
Photo of Murray Payne

Murray Payne

  • 100 Points 100 badge 2x thumb

Posted 5 years ago

  • 1
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
Thats really odd, Where exactly does the text say Vmobile???
Can you post a screen shot with your personal information removed?
Can you ask him to delete you from his contacts and then redo the entry?

I'm thinking the problem is more on his phone.
Photo of Murray Payne

Murray Payne

  • 100 Points 100 badge 2x thumb
We have deleted my contacts on his phone, and we do believe the problem lies on his phone.
Photo of Murray Payne

Murray Payne

  • 100 Points 100 badge 2x thumb
When he returns I will see if we can display the tag concerning Vmobile
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
What happens if he texts you directly, Meaning he doesn't add you from the contacts. he just enters your number. Also you may want to take a look at the messaging settings in your phone. is your phone a koodo phone? Is it an unlocked virgin phone?

Did you just port your number last year? The Message service center may need to be adjusted on your phone.
Photo of Murray Payne

Murray Payne

  • 100 Points 100 badge 2x thumb
my phone is galaxy ace. texting works fine with other people. It seems to be just his phone. I just checked and the reply path setting was not checked. I will ask him to do the same

This conversation is no longer open for comments or replies.