No 'porting requires' option when I call Koodo?

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Yesterday, I activated my Koodo prepaid phone with a Koodo rep.

Today, I received a text message from Koodo that says : «To complete your request to move to Koodo Mobile, please call 1-866-99-KOODO ans select the 'porting inquires' option... ... From Koodo : You'll need to provide the correct ESN/MEID from your previous service provider. Thanks».

But when I call Koodo, there is no 'porting requires' option.
Am I deaf and not hearing it? What is the sequence of number I need to type on the keyboard to get to this option?
Photo of Stephanie

Stephanie

  • 134 Points 100 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Rocky Balboa

Rocky Balboa

  • 20,414 Points 20k badge 2x thumb
I'd suggest contacting Koodo prepaid. You'll need the phone # and account # of your old provider to initiate the port request. Keep in mind your account needs to be active from your old provider in order for Koodo to take your #.
Photo of Jonathan I

Jonathan I, Mobile Master

  • 114,344 Points 100k badge 2x thumb
Try pressing 0 at some point during the menu options. Eventually you'll get through to a person. Then explain to them what happened and they'll help you out.

This conversation is no longer open for comments or replies.