No phone service indicator next to phone icon (ontario, toronto)

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  • Updated 4 years ago
  • Answered
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Hi, I have a red no service indicator next to the phone icon on my phone and I can't make calls.

Customer support line can't take any calls because of volume of calls.

What's going on?
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Jim Barnet

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Posted 4 years ago

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Photo of Chad Burr

Chad Burr, Mobile Master

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There is a nation wide outage at the moment. They're working on it
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Nabil, Employee

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Hey Jim,

The issue is now resolved.

You just have to remove/reinsert the SIM card as well as the battery (if applicable) : it refreshes the phone system.

If you're still not able to connect to the network, give us a call by dialing 1-866-995-6636 (option #6) from a land line.

Thank you for your patience and your understanding.

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